Return, Exchange, Refund & Cancellation Policy

At Clasyy.shop, we want your shopping experience to be smooth, transparent, and worry-free. We carefully check every order before dispatch and aim to deliver the correct product, size, and color.

Please read the following policy carefully before placing your order.

1. Return & Exchange Eligibility

Eligible products may be returned or exchanged within 7 days of delivery, subject to the conditions mentioned in this policy.

The return or exchange period starts from the date the customer receives the product.

Return and exchange conditions may vary depending on:

• Product category
• Product condition
• Hygiene requirements
• Promotional offers
• Free gifts or BOGO offers
• Availability of replacement products

2. Wrong Product, Wrong Size or Wrong Color

If Clasyy.shop sends you a wrong product, wrong size, or wrong color compared with your confirmed order, please contact us as soon as possible.

For an error caused by Clasyy.shop:

• Return/exchange will be arranged without charging the customer a return or replacement delivery fee.
• The customer will not be responsible for the return shipping cost caused by our mistake.
• We may request photos or a short video of the received product and packaging for verification.

We strongly recommend checking the product, size, color, and quantity immediately after receiving the parcel.

3. Customer Size Concern

If you are concerned that the selected size may not fit you:

Before accepting the parcel

You may refuse/return the parcel according to our delivery return process.

A ৳120 return/delivery charge may apply when the return is due to the customer's size concern and the product/order was correctly supplied by Clasyy.shop.

After accepting the parcel

If the product is eligible for exchange and remains unused, unworn, unwashed, undamaged, and in its original condition, you may request a size exchange.

The replacement size will be subject to availability.

4. Hygiene & Intimate Products

For hygiene, privacy, and customer safety, lingerie, underwear, innerwear, swimwear, and other intimate products cannot be tried on during home delivery before payment and acceptance of the parcel.

Customers may check the:

• Product
• Size
• Color
• Quantity
• Visible condition
• Packaging

before accepting the parcel, where permitted by the courier's delivery process.

Important

If an intimate/hygiene-sensitive product has been worn, tried on, washed, stained, contaminated, damaged, or otherwise used, it will generally not be eligible for return or exchange, except where the issue is due to a defect or an error by Clasyy.shop and applicable consumer rights require otherwise.

5. Delivery-Time Return

If you identify an obvious issue such as:

• Wrong product
• Wrong size
• Wrong color
• Missing item
• Visible damage

please inform the delivery person and contact Clasyy.shop customer support immediately.

If the customer chooses to return a correctly supplied order simply because of a personal size concern, the applicable ৳120 return/delivery charge may apply.

Once the parcel has been accepted, any return or exchange request must follow the applicable return/exchange procedure described in this policy.

6. Exchange Policy

First Exchange

The first eligible exchange is free of exchange charges when the exchange is due to:

• Wrong product sent by Clasyy.shop
• Wrong size sent by Clasyy.shop
• Wrong color sent by Clasyy.shop
• Eligible size exchange requested by the customer

However, customer-initiated return/exchange may be subject to the applicable ৳120 delivery/return charge where stated in this policy.

Second Exchange & Subsequent Exchanges

For a second exchange or subsequent exchanges, a ৳120 delivery charge may apply.

All exchanges are subject to product availability and the product meeting the required return condition.

7. Product Condition for Return or Exchange

To qualify for an eligible return or exchange, the product should be:

• Unused and unworn
• Unwashed
• Free from stains, makeup, perfume, body odor, or other contamination
• Undamaged
• In its original condition
• Returned with original tags, packaging, and accessories where applicable

We may inspect the product before approving a return or exchange.

Products that fail the applicable quality or hygiene requirements may not qualify for return or exchange, subject to applicable law.

8. Defective, Damaged or Incorrect Products

If you receive a product that is:

• Defective
• Damaged before delivery
• Incorrect
• Missing an important component
• Significantly different from the confirmed order

please contact us within 24 hours of delivery for faster resolution.

We may request clear photographs or video evidence to verify the issue.

If the problem is confirmed to be caused by Clasyy.shop, we will arrange an appropriate solution, which may include:

• Replacement
• Exchange
• Repair, where applicable
• Refund, where applicable

The solution will depend on the nature of the issue and product availability.

9. Packaging

Please keep the original parcel, packaging, tags, labels, and accessories safely until you are satisfied with the product.

For an eligible return/exchange, the product should be returned with its original packaging where applicable.

If packaging is missing or damaged due to the customer's handling, a reasonable packaging/replacement cost of up to ৳50 may be applicable where such cost is actually incurred.

This charge will not apply where the packaging issue was caused by Clasyy.shop or the courier.

10. Non-Returnable / Hygiene-Sensitive Products

Due to hygiene and safety considerations, the following products may not be eligible for return after use or trial:

• Lingerie
• Bras
• Panties / underwear
• Innerwear
• Swimwear / bikinis
• Masks
• Personal-use hygiene products
• Perfumes after use
• Certain accessories

However, this restriction does not prevent customers from raising a claim regarding a wrong, defective, damaged, or incorrectly supplied product.

11. Special Promotions, Sale & BOGO

Products purchased under certain:

• Sale promotions
• Clearance offers
• BOGO (Buy One Get One) offers
• Special promotional campaigns
• Free-product offers

may have special return/exchange conditions.

The applicable conditions will be clearly communicated with the relevant promotion or product offer.

Where a promotional item is specifically stated as non-returnable, that condition will apply subject to applicable consumer rights and law.

12. Free Gifts

Free gifts provided with an order are promotional items and normally cannot be returned separately for cash.

Where an exchange of the main product requires the free gift to be returned, the customer may be required to return the free gift in its original condition.

If a free gift itself is defective or incorrectly supplied, please contact customer support.

13. Refund Policy

Where a refund is approved:

Prepaid Orders

For eligible prepaid orders, the refund will normally be processed within 7–10 working days after claim approval.

The refund will generally be made through the original payment method where technically possible.

Cash on Delivery (COD)

For eligible COD orders, the refund will normally be processed within 7–10 working days after claim approval through an appropriate payment method agreed with the customer.

The customer may be required to provide accurate payment information for receiving the refund.

Important

The time required for the refund to appear in the customer's bank account, mobile financial service account, or payment provider may vary depending on the relevant financial institution or payment service provider.

14. Refund for Unavailable Products

If an order has been accepted or paid for and Clasyy.shop is unable to fulfil the order because the product is unavailable, we will communicate with the customer regarding the available options.

Where a refund is due, it will be processed through an appropriate payment method within the applicable timeframe.

15. Excessive or Repeated Returns

Clasyy.shop may review repeated or excessive return requests to protect against misuse of the return system.

Where a customer-initiated return requires reverse shipment, a reverse shipping charge of up to ৳300 may apply where applicable and where such cost is actually incurred.

This charge will not apply where the return is caused by an error, defect, or incorrect product supplied by Clasyy.shop.

16. Clasyy Club Members

Clasyy Club members may receive additional benefits according to the applicable membership terms.

Where an extended return/exchange benefit is offered:

• Eligible returns/exchanges may be available for up to 30 days from delivery.
• The product must still satisfy the applicable condition and hygiene requirements.
• Loyalty points earned from a returned order may be revoked or adjusted.
• If redeemed points affect the order, the applicable points and promotional terms may be adjusted accordingly.

Membership benefits do not override product-specific hygiene restrictions or applicable consumer rights.

17. Loyalty Points & Returns

If loyalty points were earned from an order that is subsequently returned or refunded, those points may be cancelled or deducted.

If points were redeemed toward an order, the refund or exchange calculation may be adjusted according to the applicable loyalty-program terms.

18. Cancellation Policy

Before Shipping

If you request cancellation before your order has been processed for shipping, we will make reasonable efforts to cancel the order.

For prepaid orders, where a refund is due, the applicable refund will normally be processed within 7–10 working days after cancellation/refund approval.

After Shipping

Once an order has been handed over to the courier for delivery, cancellation may no longer be possible.

For COD orders, cancellation after shipment may not be accepted.

If a customer refuses or returns a correctly supplied parcel after shipment for a personal reason, applicable return/delivery charges may apply.

19. Delivery Policy

At Clasyy.shop, we aim to deliver orders quickly and reliably throughout Bangladesh.

Estimated Delivery Time

Inside Dhaka: 1–5 days

Outside Dhaka: 1–10 days

These are estimated delivery times and may vary depending on:

• Courier operations
• Public holidays
• Weather
• Special sales or promotional campaigns
• Address-related issues
• Unforeseen transportation problems
• Other circumstances beyond our reasonable control

We will make reasonable efforts to deliver orders within the stated estimated timeframe.

20. How to Request a Return or Exchange

Please contact Clasyy.shop customer support with:

1. Order number
2. Customer name
3. Phone number used for the order
4. Reason for return/exchange
5. Clear photos or video of the product and packaging, if requested

Our support team will review the request and provide the next steps.

Please do not send a product back without contacting our support team first.

21. Important Reminder

Before accepting your parcel, please carefully check the product, size, color, quantity, and visible condition.

For hygiene-sensitive products, do not try on the product during home delivery.

If Clasyy.shop sends you the wrong product, size, or color, you will not be charged a return or replacement delivery fee.

If the order was correctly supplied but you have a personal size concern, the applicable ৳120 return/delivery charge may apply.

All return, exchange, and refund requests remain subject to the applicable conditions of this policy and the consumer rights available under the laws of Bangladesh.

Customer Support

For return, exchange, refund, or cancellation assistance, please contact Clasyy.shop Customer Support with your order details.

We are committed to resolving genuine customer issues fairly, transparently, and as quickly as reasonably possible.